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Ellis Announces Winners of 2020 Ellis Customer Experience Best in Class Award for Resident Surveys

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2020 Customer Experience Award
IRVING, Texas - PrZen -- Ellis Partners in Management Solutions is proud to announce the winners of the 2020 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award seven years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis' philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

2020 proved to be a challenging year with the pandemic and restrictions affecting amenities, services, and office and maintenance duties.  Ellis congratulates the hard work and dedication of the onsite teams for the 145 properties below who earned the 2020 Ellis Customer Experience Best in Class Award based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores from resident surveys with an average of 92%, but they also responded to the resident an average of 95% of the time once their survey was completed.  These properties also responded to residents within an average of 4.8 days, more than 1.2 days faster than other properties.  By responding to the resident more frequently and quickly, Best in Class properties conveyed their commitment to building trust and relationship with their residents, and thereby, resulting in a 16% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2020:

Affinity Property Management | Block Multifamily Group, LLC | Capstone Real Estate | Cathcart Property Management | CLMS Management | Cushman & Wakefield | Evolve Management Group | Fore Property Company | Friedman Realty Group | GDC Properties | Ghertner & Company | Guardian Management, LLC | JMG Realty | Landmark Communities | Laramar Group | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Mack Property Management | Manco Abbott | MG Properties Group | Olympus Property | Prime Companies | Provence Real Estate | R&V Management | Russo Development | Simpson Property Group | Sparrow Partners | Starpoint Properties | Steadfast REIT | Sunrise Management | Sunrise Management & Consulting | TM Realty | Tribridge Residential |United Financial Group | Woodmont Properties | Zaremba Management Company

To be eligible to compete for the 2020 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2020 and have 20 or more completed surveys.

2020 Ellis Customer Experience Best in Class Award Properties

(Listed by Management Company in Alphabetical Order)


Name of Community Management Company
Desertbrook Affinity Property Management
Scotsboro Affinity Property Management
The Grand Block Multifamily Group, LLC
Trinity Bell Gardens Block Multifamily Group, LLC
The Woods at Johnson Mill Block Multifamily Group, LLC
The Equitable Building Block Multifamily Group, LLC
Homestead at Mormon Hill Capstone Real Estate
City View at the Park Capstone Real Estate
Cypress Gardens Apartments Capstone Real Estate
Ivy Point Cypress Capstone Real Estate
Oaks 55 Capstone Real Estate
The Reserve at Stone Port I Cathcart Property Management
Carriage Hill I Cathcart Property Management
Carriage Hill II Cathcart Property Management
The Reserve at Daleville Cathcart Property Management
Dominion Square CLMS Management
Montabella CLMS Management
Parkview Apartments Cushman & Wakefield
Bella Terra Cushman & Wakefield
Sequoia Grove Apartments Cushman & Wakefield
Sofi Berryessa Cushman & Wakefield
Summer House (CT) Cushman & Wakefield
811 East Downtown Evolve Management Group
Evolve at Stones Bay Evolve Management Group
Villanova Fore Property Company
Settlers Place Fore Property Company
Frontier Ridge Fore Property Company
Audubon Arms Friedman Realty Group
597 Westport GDC Properties, Inc.
Americana Apartments Ghertner & Company
Terrace at Mount Scott Guardian Management
Highland Square Guardian Management
Cypress Point Guardian Management
Discovery Point Guardian Management
Villas on Sixth Apartment Homes Guardian Management
Belmont Dairy Apts Guardian Management
Axletree Guardian Management
Merlo Station I Guardian Management
Miracles Central Guardian Management
Sunpointe Guardian Management
Suzann Plaza Guardian Management
Windsor Square Guardian Management
Canterbury Square JMG Realty
Pointe North Apartments Landmark Communities
The Meadows Landmark Communities
Saucon View Apartments Landmark Communities
Brookfield Apartments Landmark Communities
The Preserve at Great Pond Laramar Group
Metro Marina Bay Lincoln Property Company
Eastbridge Apartments -L Lincoln Property Company
West Brook -AB Lincoln Property Company
Marquee at Belle Meade Lincoln Property Company
Balsam Place -AAB Lincoln Property Company
Hancock Square at Arlington Station -Y Lincoln Property Company
Lumiere -AY Lincoln Property Company
The McCarthy -AB Lincoln Property Company
The Strand -L Lincoln Property Company
Treetops at ChesterHollow -Y Lincoln Property Company
Waterford Court Apartments -AB Lincoln Property Company
Masonvale Lincoln Property Company
Lincoln Medical Center -AB Lincoln Property Company
Siena Park -Y Lincoln Property Company
The Encore on 7th -Y Lincoln Property Company
The Retreat at Seven Bridges -L Lincoln Property Company
The Residences at Seven Gables Lincoln Property Company
Decatur Crossing -Y Lincoln Property Company
Inman Park -L Lincoln Property Company
The Fountains at Memorial City -Y Lincoln Property Company
The Residences at Willow Ridge -AB Lincoln Property Company
180 North Jefferson -Y Lincoln Property Company
Ansley Forest Lincoln Property Company
Aspire Roxbury -Y Lincoln Property Company
Cityfront Place -Y Lincoln Property Company
Cole Apartments -L Lincoln Property Company
Courtyards at Estero Lincoln Property Company
Flats at Five Mile Creek -A Lincoln Property Company
Hawthorne Commons -L Lincoln Property Company
Highlands at Westwood -AB Lincoln Property Company
JeffJack Apartments -AB Lincoln Property Company
Mondial River West -L Lincoln Property Company
Munroe Place Lincoln Property Company
Nubia Square Apartments -A Lincoln Property Company
Parkside by Lincoln Property Company -AAB Lincoln Property Company
Skyhouse Frisco Station Lincoln Property Company
Solis at Ballast Point -AB Lincoln Property Company
The Harbour at Westshore Lincoln Property Company
The Jordan Lincoln Property Company
The Wyeth -AAB Lincoln Property Company
White Rock Lake Apartment Villas -Y Lincoln Property Company
Marlowe LMC, a Lennar Company
CitySide Apartments Longboat Enterprises
Kavela Apartments Mack Property Management
Preserve at Champions Gate Mack Property Management
The Gates at Fig Garden Manco Abbott
Lakeside Manco Abbott
The Shires Manco Abbott
The Grove Manco Abbott
The Fountains at Alluvial Manco Abbott
Marbella Manco Abbott
Park Ridge Manco Abbott
NewBerry Square MG Properties Group
Manzanita Gate MG Properties Group
Haven at Charbonneau MG Properties Group
Seasons at Murray Crossing Mountain States Property Management
Elevation Chandler Olympus Property
Olympus Northpoint Olympus Property
Olympus Team Ranch Olympus Property
The Hamlet at Saratoga I Prime Companies
City Place Provence Real Estate
Central Park R & V Management
Vermella Crossing Russo Development
Cadence Cool Springs Apartments Simpson Property Group
The Encore SouthPark Simpson Property Group
San Carlos Simpson Property Group
Gramercy Square at Ayrsley Simpson Property Group
Mera Vintage Park Sparrow Partners
Solea Alamo Ranch Sparrow Partners
Solea Cedar Park Sparrow Partners
Solea Copperfield Sparrow Partners
Solea Keller Sparrow Partners
Metropolitan Place StarPoint Properties
Sycamore Terrace Steadfast REIT
Town and Country Sunrise Management
Solaris on University Sunrise Management
Van Allen Apartments Sunrise Management & Consulting
Shalimar at Davie TM Realty Services
Newnan Lofts TriBridge Residential
12 South TriBridge Residential
401 Oberlin TriBridge Residential
One305 Central TriBridge Residential
Venue TriBridge Residential
Paragon Place at the Community of Bishops Bay United Financial Group, Inc
Woodmont Ridge Woodmont Properties
Woodmont Parc at Roxbury Woodmont Properties
Pleasant Hills Zaremba Management Company
Brighton Chase Zaremba Management Company
Chateau Perry Zaremba Management Company
Bridlewood Zaremba Management Company
Winfield Commons Zaremba Management Company
Linden House Zaremba Management Company
Castlewood Zaremba Management Company
Hamilton House Zaremba Management Company
Mannington Place Zaremba Management Company
Stonebrooke Village Apartments Zaremba Management Company
Woodbury Commons Zaremba Management Company


Source: Ellis Partners in Management Solutions
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Filed Under: Real Estate

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